Pet Ambulance & Emergency Transport FAQ
Is SolanaPet a veterinary hospital?
No. SolanaPet provides pet transportation and handling assistance only. Veterinary diagnosis and treatment must be provided by licensed veterinary professionals.
What trips can I request?
Requests may include emergency veterinary transport, scheduled veterinary appointments, transfers between hospitals or specialists, post-operative transport, and transport for senior or mobility-limited pets.
Does submitting the form guarantee dispatch?
No. Vehicle, staff, destination and service-area availability must be confirmed before a transport request is accepted.
What information should I provide?
Provide the pickup location, receiving hospital or clinic, pet species, approximate weight, mobility status, current condition, handling needs and owner contact information.
Can you transport pets that cannot walk?
Requests involving limited mobility can be reviewed for lift or stretcher assistance depending on the pet and available equipment.
What should I do in a life-threatening emergency?
Contact the receiving emergency veterinary hospital directly and follow its instructions while arranging transportation.