Pet Service Policies

Appointments & Cancellations

Please provide as much notice as possible if you need to cancel or reschedule. Repeated late cancellations or no-shows may require prepayment before future appointments.

Late Pickup

Late pickup charges may apply for daycare, grooming or boarding when a pet remains beyond the agreed pickup time.

Health & Safety

Owners must disclose relevant medical conditions, allergies, medications, behavioural concerns, bite history and other information that could affect safe care.

Daycare & Boarding Eligibility

SolanaPet may require vaccination information, intake screening and temperament assessment. Service may be declined when safe care cannot be provided.

Grooming

Final grooming price may change when matting, coat condition, pet size, temperament or extra handling increases the work required. SolanaPet may stop a service if continuing would create an unreasonable safety or welfare concern.

Pet Taxi & Transportation

Travel pricing may change with distance, waiting time and special handling requirements.

Emergency Care

If an urgent health concern arises while a pet is in SolanaPet's care, reasonable efforts will be made to contact the owner or emergency contact. Veterinary care may be sought when necessary for the pet's welfare, subject to the service agreement and applicable costs.

These service policies are general business terms and may be supplemented by service-specific intake or boarding agreements.